Cancellation Policy

Please Read Carefully!

We go out in all kinds of weather—rain, wind, heat, or cold—so bring what you need to be comfortable. We only cancel tours if the weather is truly unsafe, like if there are dangerous storms or high seas. If that happens, we’ll cancel the tour and give you a full refund. If we have to cancel because not enough people signed up, you’ll also get all your money back.

If you need to cancel or change your tour, you must email us at swflshellguide@gmail.com. Please don’t send a text or call—we need your request in writing.

• If you contact us more than 7 days before your tour, you can cancel and get a refund (we just keep a small 5% fee to cover processing). Or, if you'd rather switch to another date, we’ll gladly try to move you with no extra charge—just keep in mind that we can only reschedule if there’s availability.

• If you contact us within 7 days of your tour, we’re sorry—but no changes or reschedules or refunds can be made, no matter the reason. That includes things like being sick, having travel problems, or even emergencies. Once we’re inside that 7-day window, your seat is locked in.

If your tour gets canceled, any prepaid tips or merchandise you ordered will be refunded in full.

Thanks for understanding—we keep this policy so we can run smoothly and fairly for everyone!

*Note: It is highly recommended to purchase optional booking protection at checkout if you think travel delays or unexpected issues may affect your ability to attend. This allows you to cancel up to 24hrs before your activity and receive a full or partial refund, depending on the policy terms.