Cancellation Policy

Thanks for understanding - we keep this policy so we can run smoothly and fairly for everyone!

Cancellation Policy:

Company Cancellations: Tours run rain or shine. We only cancel if weather conditions are unsafe or if we do not have enough guests to run the tour. If we cancel your tour, you will receive a full refund to your original payment method.

Guest Cancellations & Rescheduling: If you need to cancel or change your plans, please email swflshellguide@gmail.com. Requests must be received more than 10 days before your tour. If you cancel more than 10 days before your tour, you may choose either:

• 90% refund – Receive 90% of your total payment, less the cost of Peek Protect (if purchased), refunded to your original payment method.

• 100% store credit – Receive a voucher for 100% of your total payment to use toward a future tour or tours. The voucher does not expire and may be used for yourself or given to someone else.

Within 10 days of your tour, reservations are non-refundable, non-reschedulable, and cannot be changed for any reason. This includes illness, injury, travel delays, emergencies, or changes in plans. Once you enter the 10-day window, your seats are confirmed and reserved exclusively for you.

Optional Peek Protect: Peek Protect is available at checkout and may provide a refund for qualifying, unforeseen circumstances. Claims are handled directly by Peek Protect and are subject to its terms. Peek Protect does not extend our 10-day cancellation policy and is non-refundable by SWFL Shell Guide. See full list of Peek Protect covered reasons.