What is the Cancellation Policy?

Company Cancellations

Tours run rain or shine. We do not cancel or refund for typical weather conditions (rain, wind, cold, heat, etc.).If weather conditions are dangerous and make the tour unsafe, we will cancel and issue a full refund. If we cancel due to low enrollment, you will receive a full refund.

Guest Cancellations & Reschedule Requests

All requests must be made by email to swflshellguide@gmail.com.

If received more than 7 days before your tour:

• Cancel – Refund minus a 5% processing fee

• Reschedule – No fee; we’ll do our best to move you to another available date

If received within 7 days of your tour:

• Cancel or Reschedule – No refund; changes cannot be made for any reason (illness, injury, death, travel issues, etc.)

Merchandise and prepaid tips added at booking will be refunded in full.

Note: It is highly recommended to purchase optional booking protection at checkout if you think travel delays or unexpected issues may affect your ability to attend. This allows you to cancel up to 24hrs before your activity and receive a full or partial refund, depending on the policy terms.