TOUR CANCELATION POLICY
Company Cancellations
Tours run rain or shine. We do not cancel or refund for typical weather conditions (rain, wind, cold, heat, etc.).
If weather conditions are dangerous and make the tour unsafe, we will cancel and issue a full refund.
If we cancel due to low enrollment, you will receive a full refund.
Guest Cancellations & Reschedule Requests
All requests must be made by email to swflshellguide@gmail.com.
If received more than 7 days before your tour:
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Cancel – Refund minus a 5% processing fee
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Reschedule – No fee; we’ll do our best to move you to another available date
If received within 7 days of your tour:
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Cancel or Reschedule – No refund; changes cannot be made for any reason (illness, injury, death, travel issues, etc.)
Merchandise and prepaid tips added at booking will be refunded in full.
Note: It is highly recommended to purchase optional booking protection at checkout if you think travel delays or unexpected issues may affect your ability to attend. This allows you to cancel up to 24hrs before your activity and receive a full or partial refund, depending on the policy terms.
STORE TERMS OF SERVICE
Effective Date: 05/01/2025
Welcome to the SWFL Shell Guide online store. By placing an order or interacting with this website, you agree to the following terms:
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Products & Orders
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All items are sold as-is. Shells, accessories, and gift items are natural or handmade products and may vary slightly in color, shape, and size.
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Orders are subject to availability. In the event an item is out of stock after purchase, you will be notified and refunded promptly.
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Shipping
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We currently ship within the United States only.
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Please allow up to 3 business days for order processing. Once shipped, you’ll receive a tracking number.
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SWFL Shell Guide is not responsible for delays caused by shipping carriers or events outside our control.
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Merchandise Use
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Products are for personal use only and not for resale unless explicitly agreed upon in writing.
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Intellectual Property
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All photos, logos, product designs, and text are property of SWFL Shell Guide and may not be copied or reproduced without permission.
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Privacy
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Your information is used only for order processing and communication. We do not sell or share your data.
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Limitation of Liability
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SWFL Shell Guide shall not be liable for any indirect, incidental, or consequential damages arising from the use of this site or products.
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STORE REFUND POLICY
We want you to love your items from SWFL Shell Guide. Because many of our products are handmade or natural in origin, all sales are considered final, with a few exceptions:
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Damaged or Incorrect Items
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If your item arrives damaged or the wrong item was sent, please email a photo to info@swflshellguide.com within 5 days of delivery. We will work with you to issue a replacement or refund where appropriate.
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Lost or Delayed Shipments
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If tracking shows your item was delivered but you didn’t receive it, please contact your local carrier first. If the package is lost in transit (and not marked as delivered), we will assist in filing a claim and may offer a replacement if possible.
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Returns or Exchanges
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At this time, we do not accept returns or exchanges for change of mind or dissatisfaction with natural variation.
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Please email swflshellguide@gmail.com with any questions. We're a small business and appreciate your support and understanding.