Booking Issues & Solutions

I totally understand how frustrating it can be when you're excited to join a tour, but something in the booking process seems to be blocking your path. Here are the most common reasons guests get stuck and how to fix them:

1. Confused by the “Member ID” Field? No worries!

The first screen of the booking system includes a space to enter a “Member ID.” This is only for guests who have joined our Seasoned Sheller Membership Program and have a discount code. You do not need a Member ID to book a tour. If you're not a member, just skip that field and move forward!

2. Can't find the “Continue” button on your phone?

Sometimes the “Continue” or “Next” button doesn’t display correctly on mobile devices, especially in portrait mode. Try turning your phone sideways into landscape mode—this often reveals the missing button and allows you to proceed.

3. Party Size might be it.

Some of our tours require a minimum group size to get started. If you're trying to book and the system isn’t allowing your reservation, it could be because that particular tour needs a group of a certain size to make the first booking. But don’t worry—once the first group books, the remaining seats open up for any group size, including solo shellers. Keep checking back!

Trying to book 2 seats but only see 1 left?

Unfortunately, we are not able to increase the guest count beyond 6 due to U.S. Coast Guard regulations. If the system shows only 1 seat left, that means there truly is only 1 available. You can either wait to see if someone cancels, or look for another date with 2 or more seats open. We totally get that it's more fun with a friend—hopefully, you can both join on another day!

4. Missed a checkbox or skipped a question?

Every checkbox and question on the booking form is required. These are there to make sure you understand important safety info, waiver terms, and trip details. Double-check that you’ve checked every box and entered answers in all required fields before clicking “Continue.”

5. Still stuck? It might be a tech hiccup.

If none of the above tips work, try:

• Refreshing the page

• Switching to a different browser (Chrome works great)

• Booking from a desktop or tablet instead of a phone

• Clearing your cache or trying in incognito/private mode

6. Waiting on Confirmation? Here's How It Works

Once you complete your online booking request, you’ll receive an automated email letting you know that a hold has been placed on your credit card—but you haven’t been charged just yet. Ali manually reviews and approves each booking. Once your tour is confirmed, your card will be charged, and you’ll receive a second email with your official booking confirmation. Please be patient! If Ali is out on the water guiding tours, she may not be able to review bookings right away. It can sometimes take 1–2 days for approval, especially during busy weeks. Thanks for your understanding!

If you’re still having trouble, don’t hesitate to reach out! I’m happy to help guide you through the process or manually reserve your spot if needed. Email or text is the fastest way to get a response. I can’t wait to sea you out there! 🐚⛵